please, help - Facerig

Homepage Forum Support please, help

This topic contains 6 replies, has 2 voices, and was last updated by  facerig 7 months, 1 week ago.

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  • #76200

    Movsum
    Participant

    Hello, I made my 3d model for the face rig. but when exporting it, it turns out that the model is lapping to the google disk and sticking screenshots. maybe i made a model wrong i didn’t know that i was trying out different options for which it didn’t work. I watched the guides but understood little that they were all in English and my English was very scaffold. f: https://drive.google.com/open?id=1DYG__NSdWIbSu2mA0_5sowry6mRN6-WH s: https://drive.google.com/open?id=1bSVQ8ZSr0tUHGHyqaxbXkJdSqoFBI_jr

    Licensed version of the program through Steam. I tried to reinstall did not work.

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    #76204

    facerig
    Keymaster

    Hello, thank you for the model; however, we can’t investigate it unless you send it to us via e-mail at info[at]facerig[dot]com. According to the GDPR legislation that has been put into place since the 25th of May, we will only process logs and other sensitive data (like your model, for example), only if they are sent to us by mail.

    Please mention this forum post so we know to whom the model belongs.

    We’re waiting for your e-mail to start investigating.

    #76205

    Movsum
    Participant

    I sent you a letter with the topic: 3d model. please help. Movsum ali-zade

    #76208

    facerig
    Keymaster

    We’ve received your e-mail. We’re investigating the model and we’ll reply to you back with our findings today.

    LE: It seems that you’ve sent us the Maya files. However, in order to be able to import it ourselves, we need the model as you’ve imported it yourself with the Importer Wizard.

    • This reply was modified 7 months, 2 weeks ago by  facerig.
    #76225

    Movsum
    Participant

    I sent you an email

    • This reply was modified 7 months, 2 weeks ago by  Movsum.
    #76229

    Movsum
    Participant

    I think I figured out the export model, but it turns out another error with the light: https://drive.google.com/open?id=1-umAWSHe8v5LGChKgsJNNeWRN7Qo3wsK (Suddenly, I’ll need to describe the essence of that error. The problem was that I wrote the sizes in May didn’t correctly convert to automaya, so after the increase, I asked it to be new so that it again has a size of 1 z 1 x 1 y)

    #76230

    facerig
    Keymaster

    Reply to us with the updated model attached in the mail so we can look at it again.

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