Can't start facerig - Facerig

Homepage Forum Support FaceRIG Bug Report Can't start facerig

This topic contains 9 replies, has 4 voices, and was last updated by  Rice 5 days, 14 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #74711

    Alex
    Participant

    When i start the program i get this error. I also tried reinstalling but it doesn’t work.

    ERROR: in file Src\VPFrameWork.cpp at line 168 in function cVPFrameWork::Init:
    ERROR: Requested api(14) not found. Found (0) instead.ERROR_EXIT: Program execution suspended

    SymInit: Symbol-SearchPath: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG STUDIO PERSONAL\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal;C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin;C:\WINDOWS;C:\WINDOWS\system32;’, symOptions: 210, UserName: ‘Medion’
    DbgHelpPath: ‘C:\Program Files (x86)\Steam\DbgHelp.dll’
    DbgHelpVersion: ‘6.2.0’
    OS-Version: 6.2.9200 () 0x300-0x1

    —CallStack—
    60BEF254 (EngineDll10): (filename not available): public: int __thiscall StackWalker::ShowCallstack(void *,struct _CONTEXT const *,int (__stdcall*)(void *,unsigned __int64,void *,unsigned long,unsigned long *,void *),void *)
    60A3E180 (EngineDll10): (filename not available): public: static void __cdecl cDebugSystem::SendToLogRaiseException(int,char const *,…)
    00B6675B (FaceRig Studio): (filename not available): (function-name not available)
    00A5BB06 (FaceRig Studio): (filename not available): (function-name not available)
    00A47189 (FaceRig Studio): (filename not available): (function-name not available)
    00BF52D2 (FaceRig Studio): (filename not available): (function-name not available)
    748D8654 (KERNEL32): (filename not available): BaseThreadInitThunk
    77B14A77 (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath
    77B14A47 (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath

    —ExtraInfo—
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\FaceRig Studio.exe’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\ntdll.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\KERNEL32.DLL’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\KERNELBASE.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\USER32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\win32u.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\GDI32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\gdi32full.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\msvcp_win.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\ucrtbase.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\COMDLG32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\msvcrt.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\combase.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\RPCRT4.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\SspiCli.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\CRYPTBASE.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\bcryptPrimitives.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\sechost.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\shcore.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\SHLWAPI.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\SHELL32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.192_none_d02ca7595f31d9e4\COMCTL32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\cfgmgr32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\ADVAPI32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\windows.storage.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\kernel.appcore.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\powrprof.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\profapi.dll’, SymType: ‘-nosymbols-‘
    PDB: ‘C:\WINDOWS\System32\ole32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\OLEAUT32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\CRYPT32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSVCR120.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSVCP120.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\SoundTouch.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\MSASN1.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\WS2_32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MF.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\portaudio_x86.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MFReadWrite.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MFPlat.DLL’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\PROPSYS.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\NeuronDataReader.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\SETUPAPI.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\turbojpeg.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\d3dx11_43.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\d3d11.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\dxgi.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\OPENGL32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\libcurl.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\WINMM.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\Leap.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\WLDAP32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\ulsTracker.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\opencv_highgui249.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\opencv_core249.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\opencv_imgproc249.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\opencv_objdetect249.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\AVIFIL32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\steam_api.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\DWrite.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\QUARTZ.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\CoherentUI.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\WINTRUST.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\CommonDll10.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\MkModelLib10.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\ImageLib10.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\d3dx9_43.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\GLU32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\WINMMBASE.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\EngineDll10.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\SSLEAY32MD.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\LIBEAY32MD.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSVCR100.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\System32\PSAPI.DLL’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSVFW32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\AVICAP32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSACM32.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\bcrypt.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\d3d9.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\MSVCP100.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\FaceRig Studio Personal\Bin\ShaderLib10.dll’, SymType: ‘-exported-‘
    PDB: ‘C:\WINDOWS\SYSTEM32\VCOMP100.DLL’, SymType: ‘-exported-‘
    P

    #74712

    facerig
    Keymaster

    Hi,

    Can you provide the VP.log (the log of the application)? You can find it at \steamapps\common\FaceRig\, copy the contents of the file, paste it to pastebin.com (no registration required) and post the link here. Note that the log gets re-written every time you launch FaceRig, so make sure you copy the contents just after you experience the issue.

    While you are at it, the dxdiag info may also help. To get the dxdiag info, press Windows key + R, type “dxdiag”, hit return and let it run, then save all information, copy-paste to pastebin and post the link.

    #74713

    Alex
    Participant
    #74721

    Alex
    Participant

    Hey, i just restarted my pc and it somehow works now! I think it had something to do with the amount of tasks running in the background.

    #74727

    facerig
    Keymaster

    OH, glad to hear that! (:

    #76129

    Kip
    Participant
    #76132

    facerig
    Keymaster

    Hello, Kip! Are you encountering the same issue? If so, please send the logs you’ve posted attached in a mail to info[at]facerig[dot]com; according to the GDPR legislation that has been put into place since the 25th of May 2018, we will process logs and other sensitive data only if it is sent to us directly at the mentioned address.

    Of course, do not forget to mention this forum post so we know to whom the logs belong.

    • This reply was modified 6 months ago by  facerig.
    #76898

    Rice
    Participant

    Hi I’m having the same issue.

    Could you please help, I have the Vp files and Dxdiag here

    VP File: https://pastebin.com/Kjq1205w

    DXDiag: https://pastebin.com/upNFfEjL

    Please help resolve it

    #76902

    facerig
    Keymaster

    Hello, Rice, I’ve seen that error occur a few times and more often than not, it was due to a 3rd party application called “Duet Display”; if you have it, uninstall it and FaceRig should work. Another thing, it could also be due to your graphics card driver (which I see has not been updated since 2017), so update it and let us know how it goes.

    #76920

    Rice
    Participant

    I took your word for it and it fixed!! Thank you so much for your help to resolving this issue!

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